Return policy

 

What can I return?

At Yuccabe Italia, we go to great lengths to ensure that you receive the product you have ordered in top-notch condition. Each item goes through multiple round of Quality checks prior to shipment, and warrants your inspection and signature upon delivery. However, should you still find any defect in your Yuccabe Italia pieces, please read our policy for more details?

Also, please note that we encourage customers to study product dimensions before making a purchase to avoid situations where the product may not fit at your site or through doorways. We will not be able to offer any returns/exchanges in such cases.

Is my purchase eligible for exchange, and how do I exchange my purchase?

Your purchase is eligible for exchange only if it meets the following conditions:

  • An incorrect size of product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
  • If your purchase meets our return criteria stated above, please contact our customer care team within 15 working days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You may contact us via email at care@yuccabeitalia.com or call our customer care at Ph:8586040303 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours

Exchanges

Once your return request is received along with proof and reason for refund, we will send you an acknowledgement email. We will also notify you of the approval or rejection of your return.  We only replace items with manufacturing defects and damage. We will exchange it for a new piece of same item within 10 days of purchase.

Items on Sale

We do not offer returns/exchanges on any discounted/sale items.

Our Cancellation policy

Once your purchase has been made, we will not be able to accommodate any cancellation or change requests (other than as covered by our warranty policy). We request the customer to personally be present during the time of delivery to ensure a proper inspection of the purchase.

Table For The Eligible Or Non-eligible Return

Eligible For Free Returns Policy (Replacement)Non-Eligible For Free Returns Policy (Replacement/Refund)
Item damage due to arival*  1.Evidence required that would ascertain that it was damage even before it was unboxed.*Available at a cheaper price.
Received Broken Product* 2. We will replace but will change 2 way freight (for return and shipping new product).No longer needed, 
Any manufacturing defect* 3. Inter item design & size diffrence from received item.*Incompatible or not useful forintendedpurpose.
Wrong shipment by Seller.*Unauthorized purchase.
Item arrived too late.

We will reship missing part & accessories.