What can I return?
You may request returns for most items you buy from yuccabe.com, except those that are explicitly identified as not
General Returns Policy
In general, an item may be eligible for return 7 days after delivery. if it fulfills one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is no longer needed (not all items may be eligible)
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer's box/packaging as delivered to you.
When will I get my refund?
Refunds in form of cheques / Neft can take 10-12 business days to process and
We work hard to ensure that stock is on hand for delivery but now and then the availablity of a listed item will change by the time an order is placed. Please note that while an occasional stock out is bound to heppen, we try to keep them to a minimum.
In such case we will inform you of the next availability or refund you your payment.
What are the conditions for Free Replacement?
In order to be eligible for a free replacement, an item must be within the eligible return table. The free replacement order will be shipped through standard shipping once the original order is Received and collected by us. Free replacements can be requested if the following conditions apply:
- Damaged item received
- Item is missing parts or accessories
- Item received is different from what was ordered
- Defective item/does not work properly
Table For The Eligible Or Non-eligible Return
|Eligible For Free Returns Policy (Replacement/Refund)||Non-Eligible For Free Returns Policy (Replacement/Refund)|
|Defective/Does not work properly||Ordered in error|
|Performance or quality not adequate||No longer needed|
|Inaccurate website description||Incompatible or not useful for|
|Different from what was ordered||Available at a cheaper price|
|Item damaged due to poor packaging||Unauthorized purchase|
|Missing parts or accessories|
|Item arrived too late|